Buy With Confidence

Customer Satisfaction Policy

• Quality
  Unless otherwise noted, every item offered is brand new, with original manufacturers’ warranty. If the item you receive is not as advertised, is defective, or fails to perform within 30 days we will replace or exchange it at no cost to you.
  
• Price
  We monitor our competitors’ pricing daily to ensure that we offer the best possible value. With few exceptions and conditions, we guarantee the price you pay will be the lowest advertised price or we will refund the difference.
  
• Your Satisfaction
  If you are not satisfied with your purchase for any other reason and you contact us within 10 days, and return the item within 30 days of receipt we will be happy to exchange it or refund your purchase price (restrictions and charges may apply).

All returns require a pre-authorization number and that you ship the item back to us in the same manner it was shipped to you. All returns must be received by us within 30 days of the original invoice date. Items returned without prior authorization or beyond the 30 day period will be refused and returned to you. We are not responsible for lost or damaged shipments. If you are exchanging the item because it does not perform as advertised, or it is initially defective, we will pay the shipping cost for both the return and replacement without a restock charge. If you are returning the item for any other reason you will be responsible for the return shipping cost and may be subject to a restock charge of up to 15%. Refused shipments will incur a restock charge.

Returns are subject to certain other restrictions and charges. Closeouts, seconds and items sold `as-is’ cannot be returned. Custom made or modified items, including personalized or embroidered items may not be returned except if the item does not meet the agreed specifications. Returns without authorization will be refused and we cannot be responsible for these shipments.

We believe our prices are the most competitive advertised prices available in the US market. We monitor our competitors’ advertising and websites regularly to ensure you get the lowest possible price. Due to the nature of the internet however, it is impossible to determine if all advertisers are offering first quality, new merchandise, if the item is in stock or, in some cases, if the advertiser is an authorized dealer. If you find a lower everyday price from an authorized internet dealer on any item we offer either before or within 10 days after your purchase, we will, in most instances, meet that price or refund the difference. To notify us, you must contact us and provide the item model number and the competitive website address. If, in our sole discretion, we determine that the competitive price does not meet the required conditions, you may elect to cancel your order or return the item for a full refund of your purchase price without incurring a restock charge. Our pricing policy does not apply in the following instances: closeouts, sale prices, auctions, unadvertised price, price not currently available, dealer located outside the US or unauthorized dealer.